AI-Powered Contact Center, Chatbot & CRM Project
AYA Sompo Insurance, a leading insurance company in Myanmar.
To enhance customer service and operational efficiency by leveraging AI-powered technologies.
An integrated AI-powered Contact Center using 3CX for efficient call handling, Microsoft Dynamics 365 for customer interaction tracking and management, EXPA.AI Chatbot for instant responses and automated support, and AI integration to automate processes, improve response times, and provide personalized experiences.
Streamlined customer interactions across multiple channels; increased efficiency through automated processes and reduced manual workloads; enhanced customer satisfaction through timely, personalized, and effective support; and improved productivity for AYA Sompo Insurance’s customer service team.
The project demonstrated the combined expertise of BIM Engineering Solutions and its partners in delivering tailored, innovative solutions. AYA Sompo Insurance achieved significant improvements in customer service quality, operational efficiency, and overall satisfaction, reinforcing its commitment to providing exceptional insurance services.
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